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    REQUIREMENTS TO START YOUR ELECTRICITY SERVICE WITH DISCOUNT POWER

    REQUIREMENTS TO START YOUR ELECTRICITY SERVICE WITH DISCOUNT POWER

    HERE’S WHAT WE NEED FROM YOU TO COMPLETE YOUR ORDER.

    We’re happy you’re interested in choosing Discount Power as your Texas electricity company. Before we can complete your enrollment and confirm your service start date, we need to gather some additional information from you. Please keep in mind that your enrollment will expire if your account is not updated.

    DEPOSIT REQUIRED

    Your full deposit amount must be met before we can start your service. Here’s how you can pay your deposit:

    Call us at 1-877-455-4674

    Send a check by mail to:
    Discount Power, P.O. Box 2229, Houston, TX 77252-2229 (We’ll process your request once we receive your check)

    Visit your My Account online

     

    MORE DEPOSIT OPTIONS

    Letter of Credit from your most recent electricity provider

    Ask your previous provider to fax it to 1-877-619-0161. They’ll need to include the following in the fax cover sheet:

    • Your Discount Power account number
    • The name on the account
    • Your service address
    • Your phone number


    or, mail it to Discount Power, P.O. Box 2229, Houston, TX 77252-2229.

    Proof that you are at least 65 years old

    Email your identification to DepositOptions@USRetailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet:

    • Your Discount Power account number
    • The name on the account
    • Your service address
    • Your phone number

    Acceptable forms of personal identification are:

    • Valid, unexpired state-issued identification card (front and back)
    • Driver’s license from the United States (front and back)
    • Passport (Be sure to include both the photo and the signature pages in the image submitted of the open book including all four corners.)
    • Alien Registration card (front and back)
    • Consulate ID / Matricula Consular (for any country) (front and back)
    • Texas Concealed Handgun License (front and back)
    • Social Security card (front and back)
    • United States of America Employment Authorization Card (front and back)

    Proof that you are active military personnel
    Email a copy of your military orders to DepositOptions@USRetailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet:

    • Your Discount Power account number
    • The name on the account
    • Your service address
    • Your phone number

    Proof that you are medically disadvantaged
    Send a certification letter confirming that you have a medical-related electricity need by fax to 1-877-619-0161. You’ll need to include the following in your fax cover sheet:

    • Your Discount Power account number
    • Name on the account
    • Service address
    • Your contact phone number

    Or, mail it to Discount Power, P.O. Box 2229, Houston, TX 77252-2229. For more information, give us a call at 1-877-455-4674

    To review your request for support, we’ll you to complete the provided form. Here are some important things to keep in mind:
    
    For Section 2, the name on your Discount Power account must match the name on the form. Additionally, your primary address must match the address on your account.

    For Section 3, a certified representative (i.e. Social Security office or a government funded energy assistance program provider) must complete this section, or you may attach proof of government assistance (i.e. Social Security or Retirement Income, Unemployment or Worker's Compensation, or Child Support/Alimony
    documents) to the form.

    For Section 4, your health care physician must complete and sign this section. Completion of the Income Calculation Worksheet on page 2 is not required, but will help us decide if the income eligibility portion of the requirements in Section 3 has been met.

    Once your form has been processed and approved, your deposit will be covered and your request for service will be processed. If you have any questions, give us a call at 1-877-455-4674 We pride ourselves on putting our customers first.

    Proof that you are a victim of family violence

    Please fax a copy of your Certification Letter/waiver for electricity service to 1-877-619-0161. Include the following in your fax cover sheet:

    • Your Discount Power account number
    • The name on the account
    • Your service address
    • Your phone number

    Your letter should be dated within the past 12 months and come from one of the following: the Texas Council on Family Violence, treating medical personnel, law enforcement personnel, the office of a Texas district attorney or county attorney, the office of the attorney general, or grantees of the Texas Equal Access to Justice Foundation. If you don’t already have the completed documentation, you may obtain it from your caseworker. Please do not submit police reports, protective orders or other letters. For more information, give us a call at 1-877-455-4674

    Proof that you are a low-income customer
    You may qualify for deposit payment assistance. Give us a call at 1-877-455-4674 for more information.

    MORE DEPOSIT OPTIONS


    Letter of Credit from your most recent electricity provider
    Ask your previous provider to fax it to 1-877-619-0161. They’ll need to include the following in the fax cover sheet:

    • Your Discount Power account number
    • The name on the account
    • Your service address
    • Your phone number


    or, mail it to Discount Power, P.O. Box 2229, Houston, TX 77252-2229.

    Proof that you are at least 65 years old

    Email your identification to DepositOptions@USRetailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet:

    • Your Discount Power account number
    • The name on the account
    • Your service address
    • Your phone number

    Acceptable forms of personal identification are:

    • Valid, unexpired state-issued identification card (front and back)
    • Driver’s license from the United States (front and back)
    • Passport (Be sure to include both the photo and the signature pages in the image submitted of the open book including all four corners.)
    • Alien Registration card (front and back)
    • Consulate ID / Matricula Consular (for any country) (front and back)
    • Texas Concealed Handgun License (front and back)
    • Social Security card (front and back)
    • United States of America Employment Authorization Card (front and back)

    Proof that you are active military personnel

    Email a copy of your military orders to DepositOptions@USRetailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet:

    • Your Discount Power account number
    • The name on the account
    • Your service address
    • Your phone number

    Proof that you are medically disadvantaged
    Send a certification letter confirming that you have a medical-related electricity need by fax to 1-877-619-0161. You’ll need to include the following in your fax cover sheet:

    • Your Discount Power account number
    • Name on the account
    • Service address
    • Your contact phone number

    Or, mail it to Discount Power, P.O. Box 2229, Houston, TX 77252-2229. For more information, give us a call at 1-877-455-4674

    To review your request for support, we’ll you to complete the provided form. Here are some important things to keep in mind:
    
    For Section 2, the name on your Discount Power account must match the name on the form. Additionally, your primary address must match the address on your account.

    For Section 3    , a certified representative (i.e. Social Security office or a government funded energy assistance program provider) must complete this section, or you may attach proof of government assistance (i.e. Social Security or Retirement Income, Unemployment or Worker's Compensation, or Child Support/Alimony
    documents) to the form.

    For Section 4    , your health care physician must complete and sign this section. Completion of the Income Calculation Worksheet on page 2 is not required, but will help us decide if the income eligibility portion of the requirements in Section 3 has been met.

    Once your form has been processed and approved, your deposit will be covered and your request for service will be processed. If you have any questions, give us a call at 1-877-455-4674 We pride ourselves on putting our customers first.

    Proof that you are a victim of family violence

    Please fax a copy of your Certification Letter/waiver for electricity service to 1-877-619-0161. Include the following in your fax cover sheet:

    • Your Discount Power account number
    • The name on the account
    • Your service address
    • Your phone number

    Your letter should be dated within the past 12 months and come from one of the following: the Texas Council on Family Violence, treating medical personnel, law enforcement personnel, the office of a Texas district attorney or county attorney, the office of the attorney general, or grantees of the Texas Equal Access to Justice Foundation. If you don’t already have the completed documentation, you may obtain it from your caseworker. Please do not submit police reports, protective orders or other letters. For more information, give us a call at 1-877-455-4674

    Proof that you are a low-income customer

    You may qualify for deposit payment assistance. Give us a call at 1-877-455-4674 for more information.

    NEW OCCUPANT CONFIRMATION

    If you recently moved, we may be waiting for two documents of confirmation from you:

    • New Occupant Confirmation Form: Please include the ESID number for your service address on this form.
    • A photocopy of one of the forms of additional documentation listed in the form.

    Send a copy of your ID to our secure email address SwitchHold@discountpowertx.com or fax it to 1-877-619-0161.

    SECURITY NOTIFICATION

    We weren’t able to confirm your identity. We will need a copy of two of the following valid forms of identification:

    • Valid, unexpired state-issued identification card (front and back)
    • Driver’s license from the United States (front and back)
    • Passport (Be sure to include both the photo and the signature pages in the image submitted of the open book including all four corners.)
      Alien Registration card (front and back)
    • Consulate ID / Matricula Consular (for any country) (front and back)
    • Texas Concealed Handgun License (front and back)
    • Social Security card (front and back)
    • United States of America Employment Authorization Card (front and back)

    Send copies of your IDs to our secure email address securitynotifications@usretailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet:

    • Your Discount Power account number
    • The name on the account
    • The address for which you're requesting service
    • Your daytime phone number and the best time to reach you

    Please keep in mind that it takes us at least two business days after we receive copies of your IDs to finish processing your enrollment.

    IDENTIFICATION REQUIRED

    We’ll need a copy of one of the following valid forms of identification:

    • Valid, unexpired state-issued identification card (front and back)
    • Driver’s license from the United States (front and back)
    • Passport (Be sure to include both the photo and the signature pages in the image submitted of the open book including all four corners.)
    • Alien Registration card (front and back)
    • Consulate ID / Matricula Consular (for any country) (front and back)
    • Texas Concealed Handgun License (front and back)
    • Social Security card (front and back)
    • United States of America Employment Authorization Card (front and back)

    Send a copy of your ID to our secure email address IDvalidation@usretailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet:

    • Your Discount Power account number
    • The name on the account
    • The address for which you're requesting service
    • Your daytime phone number and the best time to reach you

    Please keep in mind that it takes us at least two business days after we receive copies of your IDs to finish processing your enrollment.

    COPY OF DEED OR LEASE REQUIRED

    Please submit a copy of your entire deed or lease via email addressconfirmation@usretailers.com or fax it to 1-877-619-0161. You’ll also 
need to include a cover sheet with the following information:

    • Your Discount Power account number
    • The following signed statement: "I allow Discount Power to continue processing my enrollment."
    • The name on the account
    • The address for which you're requesting service
    • Your daytime phone number and the best time to reach you

    Please keep in mind that it takes us at least two business days after we receive a copy of your deed or lease to finish processing your enrollment.