Customer Care
Our Customer Care agents are committed to getting the answers you need as quickly as possible. Because of the unprecedented circumstances associated with the coronavirus crisis, you may experience longer wait times for online and telephone help, but rest assured, you can count on us.

Please remember that My Account is always available online, and payment assistance options can be found here.
Contact Us
 
By Phone:
1-877-455-4674, Monday through Friday from 8am to 5pm CST
By Fax:
1-877-619-0161
By Mail:
P.O. Box 2229
Houston, TX 77252-2229
IN CASE OF POWER OUTAGES
 
To report a power outage, please call your local Transmission and Distribution Services (TDSP) provider at its 24-hour number:
CenterPoint Energy:
1-800-332-7143 - Track outages
Oncor Electric Delivery:
1-888-313-4747 - Track outages
Texas New Mexico Power:
1-888-866-7456 - Track outages
AEP:
1-866-223-8508 - Track outages