Customer Care
Our Customer Care agents are committed to getting the answers you need as quickly as possible. Plus, My Account is always available online.

Contact Us
 
By Phone:
1-877-455-4674, Monday through Friday from 8am to 5pm CT
By Fax:
1-877-619-0161
By Mail:
P.O. Box 2229
Houston, TX 77252-2229
Send Correspondence
 
Submit a payment:
P.O. Box 660004
Dallas, TX 75266-000
Other Correspondence:
P.O. Box 2229
Houston, TX 77252-2229
IN CASE OF POWER OUTAGES
 
To report a power outage, please call your local Transmission and Distribution Services (TDSP) provider at its 24-hour number:
CenterPoint Energy:
1-800-332-7143 - Track outages
Oncor Electric Delivery:
1-888-313-4747 - Track outages
Texas New Mexico Power:
1-888-866-7456 - Track outages
AEP:
1-866-223-8508 - Track outages