Signing up is quick and easy with our online enrollment.

If you're starting service at a new location, your service can begin within 1 to 3 business days after you sign up. If you're switching from another provider, your service with us will begin in less than 10 business days after you sign up. You may be required to satisfy certain requirements, such as paying a deposit or providing valid ID, which could delay your start date. You are also able to select a specific start date for your electricity service to begin with Discount Power, if preferred.

Switching your retail electric provider will not interrupt your service. Your current local wires company will still deliver your electricity as it does today, with the same power lines and service trucks.

You won't have an early termination fee if you are on our variable-price, month-to-month plan. If you are on one of our fixed-price, term plans, we buy electricity to serve your account before you use it; therefore, if you terminate your contract early a cancellation fee may apply.

We accept payment by check, bank draft, or credit card. You can also set up your automatic payment by credit card or bank draft. We accept MasterCard, Visa and Discover.

You will be notified during online enrollment if a deposit is required. If one is required, it was assessed based on your credit score. One may also have been assessed if we were unable to identify you with the credit bureau. Using your social security number is the easiest form of identification.

If it has been determined that a deposit is required for your account, your enrollment will be placed on hold until your deposit requirement is met. You can pay your deposit during online enrollment, through our online account manager, or by calling us at 1-877-455-4674 Monday through Friday from 8am to 5pm CST. If you qualify for LITE-UP, the low income telephone and electric utilities program, your deposit can be paid in two (2) installments. Please contact us for additional information by phone or email at service@discountpowertx.com.

Once you create your online account, you can find the status of your enrollment. If you do not wish to create your online account at this time, you can also get an enrollment status update by calling our Customer Care Center at 1-877-455-4674 Monday through Friday from 8am to 5pm CST.

Please contact us at 1-877-455-4674 Monday through Friday from 8am to 5pm CST for information regarding notifying your TDSP of your condition.

Please go to Account Logon and click on “Forgot your username?” You will need the email address associated with your Discount Power account to retrieve your username.

Please go to Account Logon and click on “Forgot your password?” You will need the username associated with your Discount Power account to retrieve your password.

Notice — Certain customers may be eligible to apply for the following designations based on their medical status or the nature of the business:

• Critical Care Residential Customer: A residential customer who has a person permanently residing in his or her home who has been diagnosed by a physician as being dependent upon an electric-powered medical device to sustain life.
• Chronic Condition Residential Customer: A residential customer who has a person permanently residing in his or her home who has been diagnosed by a physician as having a serious medical condition that requires an electric-powered medical device or electric heating or cooling to prevent the impairment of a major life function through a significant deterioration or exacerbation of the person’s medical condition.
• Critical Load Public Safety Customer: A non-residential customer for whom electric service is considered crucial for the protection or maintenance of public safety, including but not limited to hospitals, police stations, fire stations, and critical water and wastewater facilities.
• Critical Load Industrial Customer: An industrial customer for whom an interruption or suspension of electric service would create a dangerous or life-threatening condition on the retail customer’s premises.

You can apply for the applicable designation, which affords certain protections. Please contact Reliant for more information. Critical Care Residential Customer and Chronic Condition Residential Customer designations require an application your physician completes and submits to your transmission and distribution utility (TDU) on your behalf. Critical Load Public Safety Customer and Critical Load Industrial Customer designations require you to complete an application with your TDU:

• CenterPoint Energy
• Oncor
• AEP Texas
• Texas-New Mexico Power

Please note that these statuses do not guarantee an uninterrupted, regular, or continuous power supply. If electricity is a necessity, the customer must make arrangements for on-site back-up capabilities or other alternatives in the event of loss of electric service.