We’re here with support for you and your family.
Bringing you resources to help power through emergencies.
We’re here to keep you updated with must-have contacts, conservation tips and other helpful information for when extreme weather hits. From before to after nature strikes, we have products and links to organizations that will help you weather the storm.
Goal Zero backup power
Back up your home’s lights, appliances and connectivity devices when outages occur with award-winning power stations that are noise and fume free.
Goal Zero is the industry leader in portable power solutions, bringing you everything from portable power stations to solar generators and power banks that help keep you safe, connected and comfortable when power outages occur. Lithium battery-based designs give you an emission-free and easy way to keep essential appliances like your fridge and phone operational anytime.
- Take power on the go with weather-resistant products proven in temperature, elevation and extreme humidity.
- Power any device with built-in ports that eliminate the need to buy or configure extra cables, inverters or charge controllers.
- Recharge your power solutions from the wall, car or sun with kits that come paired with Goal Zero Solar Panels.
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Disaster Relief and Recovery
The Federal Emergency Management Agency (FEMA) has a mission to help people in times of disasters. If you need help preparing for, avoiding or recovering from a disaster, FEMA can provide you with federal resources to provide relief. Get help and learn more by visiting fema.gov.
American Red Cross
The American Red Cross has a mission of using volunteers and donations to prevent and alleviate human suffering when emergencies occur. One of their goals is to help families like yours prepare and recover from disasters with relief and support. Learn more by visiting redcross.org.
It’s important to stay in the know about weather conditions. Check out these important safety tips and find real-time updates at weather.gov.
- Check out current weather conditions through local radio and television reports.
- During high-wind events, basements, closets and bathrooms are great places to stay to avoid outside windows and doors. You can also shelter in place by covering a bathtub with plywood or similar materials.
- Stay inside and clear of high winds until there’s no doubt that the event is over.
- Find safe homes or shelters if your home is flooded or emergency personnel recommends doing so.
For more information, visit the National Weather Service’s severe weather safety page.
Find the latest updates on everything from traffic and construction to road closures in case you need to evacuate.
- Houston Transtar
- Texas evacuation routes
- Texas Flood and Road Construction information
- North Texas Tollway Authority
Conservation and Safety Tips
There are certain things that need to be done in the aftermath of a disaster.
- Help maintain your home’s temperature. Check for and seal any air leaks around doors and windows to reduce the amount of electricity it takes your HVAC system to keep you comfortable.
- Turn the thermometer on your water heater down to 120 degrees to conserve energy use.
- Never taste food to find out if it’s still safe to eat.
- Plan for the future: Stock up on nonperishable foods and backup power sources and establish how you’ll contact loved ones if communications are interrupted.
- If you haven’t restocked your home emergency kit, or if you need to build one, here’s a guide to ensuring you have what you need: ready.gov/kit.
- Document any damage that was done to your home as a result of the storm.
- If you’re dealing with burst pipes after freezing weather, you can find a licensed plumber in your area by visiting the Texas State Board of Plumbing Examiners.
- Call 311 (if you live in Houston) or 211 (if you live elsewhere in Texas) to find a shelter or a community assistance program in your area.
For more tips, visit our energy-saving tips page.
It’s important to report local power outages to your Transmission and Distribution Service Provider (TDSP), which you can find by looking on your bill under “Bill Summary.” Check out the numbers to the TDSPs in Texas:
- Oncor: 1-888-313-4747
- Centerpoint Energy: 1-800-332-7143
- AEP Texas Central: 1-866-223-8508
- AEP Texas North: 1-866-223-8508
- TNMP: 1-888-866-7456
- Sharyland Utilities: 1-956-668-9551
We’re committed to helping your family during disasters – and every other day of the week. That’s why we bring you affordable plans that fit into your family’s budget. If you have any questions, we’re here to help. Call Customer Care at 1-877-455-4674, Monday – Friday from 8 a.m. – 5 p.m. CST with any questions you have.