WE’RE DISCOUNT POWER — NICE TO MEET YOU

The Discount Power team has been a part of the Texas electricity market for over ten years, delivering affordable and reliable energy to homes and small businesses. Our team has expertise in understanding our customers’ needs and providing attentive, available customer service. We pride ourselves on offering you and your family excellent services with no hidden fees or surprise charges. With Discount Power, we take care of the details so you don’t have to. We have you covered.

SET UP YOUR ONLINE ACCOUNT TODAY

WHAT TO EXPECT:

Simple, affordable electricity you can count on
The same customer-focused service you’ve come to expect
Helpful information about Discount Power is always available here

WHAT STAYS THE SAME:

Your electricity service plan including your current rate and contract end date
Your current bill delivery method
Autopay preferences
All your current contract documents — Your Rights as a Customer, Terms of Service and Electricity Facts Label (EFL), which will remain the same for the duration of your existing contract

WHAT CHANGES:

Your account number
Average Billing preferences (you will need to re-enroll)
Customer service phone numbers, and mailing and email addresses, including the address to which you remit bill payments
The online account management tool, as well as your username and password to access it
Your current plan name, but note that the plan pricing and terms will not change

FAQs

Learn about your electricity account transition.

If you have questions regarding your Discount Power account, plan or account tools, we’re here to help. You can reach an experienced Customer Care agent at 1-877-455-4674, seven days a week from 7 a.m. to 10 p.m. Central Time.

Do I need to do anything on my end for my account to transfer to Discount Power?
No. Your account has already been transferred to Discount Power. No action is needed on your part.

When is the transfer of my account occurring?
Good news — your account has already been transferred to Discount Power, who is now your electricity company.

Do I need to enroll or switch from Infuse Energy, or will it be automatic?
Your account has already been transferred to Discount Power. No action is needed on your part.

Will I experience any interruption in my electricity service with the account transition?
No. Your account has already been transferred to Discount Power, who is now supplying your electricity.

When will my service begin with Discount Power and when can I expect my first bill?
Infuse Energy accounts have already been transferred to Discount Power. You should have received a letter in the mail notifying you that your service has started with Discount Power. If you have an email address on file, you will also receive a notification via email letting you know that your electricity service has begun with Discount Power. You will receive your first bill by mail (even if you are paperless) within 45 days after the account transitions.

What will happen to my current pricing plan with Infuse Energy?
It will stay the same. Discount Power will maintain all current pricing plans from Infuse Energy.

Will my current plan change once my account is transferred? No. Your current plan, including your plan expiration date, will remain intact. However, you will have a new account number with Discount Power. Your electricity service will be under the same plan term length and rate that you had with Infuse Energy. The only change will be the name of the plan.

I am enrolled in electronic bill payment through my bank. Do I need to notify them?
Yes. You will need to update the payment information on record with your bank using your account information from your first Discount Power bill. Note: You will need to use your current payment information to pay the last bill you receive from Infuse Energy.

What happens to my Average Billing that I’ve set up?
If you are currently enrolled in Average Billing with Infuse Energy, it will not transfer to your new Discount Power account. To re-enroll in Average Billing with Discount Power, please create an account and navigate to the Billing Options area or call us at 1-877-455-4674, seven days a week from 7 a.m. to 10 p.m. Central Time.

When can I set up my Discount Power online account management tool?
As soon as you receive your new Discount Power account number. If you already have an email address on file, you will receive an email from Discount Power with your new account number on the day your account transitions. If you do not have an email address on file, you will receive your new account number via mail 1-2 days after your account has transitioned to Discount Power. Once you receive your new account number, you are ready to set up your online account at discountpower.com/myaccount. Click on "REGISTER NOW" to get started.

How do I contact Discount Power, my new electricity provider?
You may call us at 1-877-455-4674, seven days a week from 7 a.m. to 10 p.m. Central Time. Online chat is also available.

How do I make my final payment to Infuse Energy?
There is no need to do anything differently. Your last invoice, along with any payments for your remaining balance on your Infuse Energy account, can be made in the same manner you have used to pay your previous invoices. Please make any payments billed by Infuse Energy to Infuse Energy.

What happens to the credit balance I had with Infuse Energy?
Infuse Energy will refund your credit balance to you once your account is transferred to Discount Power and your Infuse Energy account has been closed.

What will happen to my Infuse Energy online bill pay account?
Infuse Energy online bill pay accounts will remain open for a period of time to allow you to pay your final bill and access any previous billing history. Please contact Infuse Energy for any additional questions.

I received a letter notifying me that my account has transitioned to Discount Power, but I have already switched to another electricity provider. What will happen to my service?
If you have changed electricity providers, your account will remain active with that provider and your service will not be impacted by this transition.

I promised to make a past-due payment before a certain date in order not to be disconnected. Is that still in order?
Yes. To avoid a service disconnection, you must maintain any previous payment arrangements made with Infuse Energy. Payment must be made to Infuse Energy to restore power should your account get disconnected.

Will my deferred payment plan that I accepted with Infuse Energy transition to Discount Power?
No. The amount on the deferred payment plan will NOT transfer to Discount Power. If you have a deferred payment plan in place with Infuse Energy, you will continue to pay your deferred payments to Infuse Energy. Please contact Infuse Energy with questions regarding your deferred payment plan.

Does Discount Power offer financial assistance to customers who need help paying their bill?
Yes. Discount Power offers multiple financial aid options for our customers. Please call us at 1-877-455-4674, seven days a week from 7 a.m. to 10 p.m. Central Time to learn more.

If I am receiving financial assistance from an agency, will I still be eligible with Discount Power?
If you have been receiving financial assistance from a social service agency, you may still be eligible for assistance with your Discount Power bill. You should inform the agency that your account has been transitioned to Discount Power and provide them with your new Discount Power account number, which you will receive in your welcome letter in the next 30 days. If the agency you work with cannot assist on a Discount Power bill, call 2-1-1 or visit 211texas.org.

I currently receive my bills from Infuse Energy via email. Will that continue?
Yes. Infuse Energy has transferred your preferred billing method (eBill notification and/or paper billing) with your account information to Discount Power. Once you receive your account number from Discount Power and set up your online account management access, you can change your billing preference at any time. Please note, however, that you will receive your first bill by mail.

What will happen to the deposit I paid when I enrolled with Infuse Energy?
For your convenience, Infuse Energy has transferred your deposit, including accrued interest, to Discount Power. This means you will NOT have to pay an additional deposit due to the switch. Your deposit will continue to accrue interest and will be returned after 12 consecutive on-time payments, including months of on-time payments made to Infuse Energy. After you have completed a combined 12 months of on-time payments for your service with Infuse Energy and your service with Discount Power, Discount Power will return your deposit.

What payment options are available through Discount Power?
You may pay your bill by a variety of methods, including credit/debit card, check or bank draft, via your Discount Power online account management tool, the Discount Power app, through the Discount Power automated phone system, or by speaking with one of our customer care representatives.

Pay your bill by mail
Send a check with the relevant account information to:
Discount Power
PO Box 660004
Dallas, TX 75266
Pay your bill over the phone
We’re available at 1-877-455-4674, seven days a week from 7 a.m. to 10 p.m. Central Time.
Pay your bill through your bank
If you have set up bill payments through your bank or other financial institution, please update the payee to Discount Power at the address listed above.
Online bill pay and automatic payments
Make quick and secure monthly payments — or set up automatic payments — via your Discount Power online account (using the steps above) from either your checking account or a Visa, Mastercard, American Express or Discover credit card.

PAY YOUR BILL YOUR WAY.

When it comes to choosing how you receive and pay your bill, you have options.
To re-enroll in Autopay or Average Billing, please sign up through your Discount Power Online Account or call us at 1-877-455-4674, seven days a week from 7 a.m. to 10 p.m. Central Time.
Get a closer look at your bill and the options we have for making it easier to manage.

	PAPERLESS BILLING Paperless Billing is one of the easiest ways to receive your Discount Power bill.
	AVERAGE BILLING Keep your energy bills under control with Average Billing. Your monthly bill will be based on a rolling 12-month average usage, giving you more predictability and avoiding seasonal spikes.
	PAYMENTS With so many ways to pay, choosing Discount Power means paying your bill your way.
	Pay online Log in to your account and securely pay anytime. Autopay Your monthly payment will be submitted on time, every time, with Autopay. Payment assistance Keeping up with bills and due dates can be hard sometimes. We understand, and we want to lighten your load. For assistance, or call us at 1-877-455-4674, seven days a week from 7 a.m. to 10 p.m. Central Time. NOTE: If you have been receiving financial assistance from a social service agency, you may still be eligible for assistance with your Discount Power bill. You should inform the agency that your account has been transitioned to Discount Power and provide them with your new Discount Power account number, which you will receive in your welcome letter. If the agency you work with cannot assist on a Discount Power bill, call 2-1-1 or visit 211texas.org.

DO MORE WITH AN ONLINE ACCOUNT.

We make it easy to manage your Discount Power account at home or on the go. Get more out of your electricity service with our online account tools and energy tips. Set up your account now and click the icons to learn more.

SET UP MY ACCOUNT ›

ACCOUNT TOOLS, PROGRAMS AND ENERGY TIPS

With Discount Power, you get access to tips and tools designed to make managing your electricity usage and budget easier.

Energy-saving tips Every season has its own energy challenges. Find out additional things you can do now to help you use less energy. Learn more ›
Paperless Billing Paperless Billing is one of the easiest ways to receive your Discount Power bill.
Average Billing Keep your energy bills under control with Average Billing. Your monthly bill will be based on a rolling 12-month average usage, giving you more predictability and avoiding seasonal spikes.
Autopay Your monthly payment will be submitted on time, every time, with Autopay.