As always, we're here for you. The Customer Care team at Discount Power is committed to helping you with any questions you may have when it comes to signing up and enjoying affordable electricity. Use the contact methods below, and remember, you can access My Account online 24 hours a day to manage your account.
Contact Us
Chat:
Chat online Monday through Friday from 8 a.m. to 6 p.m. Central Time
Call:
Call 1-877-455-4674, daily from 7 a.m. to 10 p.m. Central Time
Send Correspondence
Submit a payment:
P.O. Box 660004
Dallas, TX 75266-000
Dallas, TX 75266-000
Other Correspondence:
P.O. Box 2229
Houston, TX 77252-2229
Houston, TX 77252-2229
IN CASE OF POWER OUTAGES
If you are without power and unable to reach your TDSP, their smart meter technology should make them aware of your outage.
To report a power outage, please call your local Transmission and Distribution Service Provider (TDSP) at its 24-hour number:
CenterPoint Energy:
1-800-332-7143 - Track outages - Sign up for outage alerts
Oncor:
1-888-313-4747 - Track outages - Sign up for outage alerts
Texas New Mexico Power:
1-888-866-7456 - Track outages - Sign up for outage alerts
AEP:
1-866-223-8508 - Track outages - Sign up for outage alerts
Lubbock Power & Light:
1-806-775-2509 - Track outages
Plan Information
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