The Electric Reliability Council of Texas (ERCOT) has ordered controlled outages throughout the state. If you have questions, we're here to help.

FAQs

Find the answers to the most frequently asked questions about controlled outages here.

What are controlled outages?
Controlled outages involve the process of temporarily cutting power to parts of the state when the demand for electricity is too high for the electric grid to handle. This is done to protect the integrity of the electric grid. This process is not controlled by Discount Power or any other retail electricity provider; it is ordered by ERCOT, who instructs the applicable utilities to implement load shed procedures.

When will a controlled outage happen and how long does it last?
It may take place during peak times when electricity demands are at their highest, such as summer or during extreme weather in the winter. Peak times usually include early mornings when most people are waking up and later in the afternoon or evening when most people are getting home from work. During a controlled outage, customers may lose power for varying periods of time until ERCOT is able to restore balance to the electric system.

What areas are affected?
All areas serviced by ERCOT have the potential to be affected by these controlled outages. Below is a map illustrating the areas within ERCOT. You can also download a copy of the map here.

Where can I find the latest ERCOT updates?
You can stay up to date on the latest information from ERCOT by downloading its app on Google Play or the App Store, by checking out its news releases, or by following ERCOT on Facebook and Twitter.

Are there simple ways I can reduce my energy usage?
Yes. The U.S. Department of Energy suggests keeping your thermostat at 78 degrees in the summer and 68 degrees in the winter, especially if you have an electric heater. Avoid frequently adjusting the thermostat as well, as this leads to more energy usage. If you notice uneven cooling or heating, or that your system is running all day, your unit might need service, or you may need extra insulation. Contact a professional for help with repairs. Get more energy-saving tips ›

Tips to reduce your summer energy usage

  • Set thermostats 2 to 3 degrees higher from 2 to 7 p.m. and use fans to feel 4 to 6 degrees cooler.
  • Ensure your ceiling fan blades are set to spin counterclockwise to circulate cool air.
  • Turn off and unplug nonessential lights, electronics and appliances.

Check out more energy-saving summer tips ›

Tips to reduce your winter energy usage

  • If you have an electric heater, set your thermostat 1 to 2 degrees lower.
  • Run ceiling fans clockwise to help push warm air down.
  • Seal drafty windows and doors, or hang thermal curtains, to help keep the cold out.

Check out more energy-saving summer tips ›

Need to report an outage?

To keep lines open for emergencies, please do not call 911 to report a power outage. Instead, contact your transmission and distribution utility provider.
Learn how to report an outage ›
For medical emergencies, please call 911.