We’re happy that you’re interested in choosing low prices and excellent customer service. Before we can
complete your enrollment and confirm your service start date, we’ll need to gather some information.
Please keep in mind that your enrollment will expire if your account is not updated.
Here’s what we need from you to keep everything up-to-date.
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Deposit Required
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Your full deposit amount must be met before we can start your service. Here’s how you can pay your deposit: • Call us: 1-877-455-4674
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More Deposit Options
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Instead of paying a deposit, you can submit one of the following for us to review: Letter of Credit from your most recent electricity provider Ask your previous provider to fax it to 1-877-619-0161. They’ll need to include the following in the fax cover sheet: 1. Your Discount Power account number
Or, mail it to Discount Power, 910 Louisiana St, Houston, TX 77002.
Proof that you are at least 65 years old
1. Your Discount Power account number
Acceptable forms of personal identification are:
Proof that you are active military personnel
1. Your Discount Power account number
Proof that you are medically disadvantaged Send a certification letter confirming that you have a medical-related electricity need by fax to 1-877-619-0161. You’ll need to include the
1. Your Discount Power account number
Or, mail it to Discount Power, 910 Louisiana St, Houston, TX 77002. For more information, give us a call at 1-877-455-4674. To review your request for support, we will first need for you to complete the provided form. Here are some important things to keep in mind: 1. For Section 2, the name on your Discount Power account must match the name on the form. Additionally, your primary address must match the
Once your form has been processed and approved, your security deposit will be covered and your request for service will be processed. If you have any
Proof that you are a victim of family violence
1. Your Discount Power account number
Your letter should be dated within the past 12 months and come from one of the following: the Texas Council on Family Violence, treating medical personnel,
Proof that you are a low-income customer
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New Occupant Confirmation
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If you recently moved, we may be waiting for two documents of confirmation from you: 1. New Occupant Confirmation Form: Please include the ESID number for your service address on this form.
Send a copy of your ID to our secure email address SwitchHold@discountpowertx.com or fax it to 1-877-619-0161. |
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Security Notification
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We weren’t able to confirm your identity, so we’ll need a copy of two of the following valid forms of identification:
Send copies of your IDs to our secure email address securitynotifications@usretailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet: 1. Your Discount Power account number
Please keep in mind that it takes us at least two business days after we receive copies of your IDs to finish processing your enrollment. |
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Identification Required
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We’ll need a copy of one of the following valid forms of identification:
Send a copy of your ID to our secure email address IDvalidation@usretailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet: 1. Your Discount Power account number
Please keep in mind that it takes us at least two business days after we receive copies of your IDs to finish processing your enrollment. |
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Copy of Deed or Lease Required
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Please submit a copy of your entire deed or lease via email addressconfirmation@usretailers.com or fax it to 1-877-619-0161. You’ll also
1. Your Discount Power account number
Please keep in mind that it takes us at least two business days after we receive a copy of your deed or lease to finish processing your enrollment. |
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