Chat Now
Customer Care

Customer Care

Our knowledgeable customer care representatives are committed to making your online enrollment easy and answering any account-related questions that you may have.

Enroll Online Today

Contact Us

    By Phone: 1-877-455-4674 Monday through Friday from 8am to 5pm CST
    By Fax: 1-877-619-0161
    By Email:
    By Mail:   P.O. Box 2229
Houston, TX 77252-2229




To report a power outage, please call your local Transmission and Distribution Services (TDSP) provider at their 24-hour number:

    CenterPoint Energy: 1-800-332-7143 - Track outages
    Oncor Electric Delivery: 1-888-313-4747 - Track outages
    Texas New Mexico Power: 1-888-866-7456 - Track outages
    AEP: 1-866-223-8508 - Track outages



Plan Information

    Find: Electricity Prices and Plans Available in Your Area
    Find: Historical Pricing for Our Variable Price Plan
    Find: Energy Saving Tips
    Find: TDSP Delivery Charges
    Find: Small Business Offers