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Customer Care

Customer Care

Our Customer Care agents are committed to getting the answers you need as quickly as possible. Because of the unprecedented circumstances associated with the coronavirus crisis, you may experience longer wait times for online and telephone help, but rest assured, you can count on us.

Please remember that My Account is always available online, and payment assistance options can be found here.

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Contact Us

    By Phone: 1-877-455-4674, Monday through Friday from 8am to 5pm CST
    By Fax: 1-877-619-0161
    By Email:
    By Mail:   P.O. Box 2229
Houston, TX 77252-2229




To report a power outage, please call your local Transmission and Distribution Services (TDSP) provider at its 24-hour number:

    CenterPoint Energy: 1-800-332-7143 - Track outages
    Oncor Electric Delivery: 1-888-313-4747 - Track outages
    Texas New Mexico Power: 1-888-866-7456 - Track outages
    AEP: 1-866-223-8508 - Track outages



Plan Information

    Find: Electricity Prices and Plans Available in Your Area
    Find: Historical Pricing for Our Variable Price Plan
    Find: Energy Saving Tips
    Find: TDSP Delivery Charges
    Find: Small Business Offers