V247 Power Customers

Welcome to Discount Power! We look forward to serving you. As mentioned in your letter from V247 Power, your retail electricity service will be transferred from V247 Power to U.S. Retailers LLC, dba Discount Power, in August 2021. Discount Power has the resources to provide you with long-term service and value. We are working with V247 Power to carry out a seamless transition of your electricity service.

Frequently Asked Questions for V247 Power Customers

Q1:  When is the transfer of my account occurring?
A1:  V247 Power will begin transferring customers to Discount Power 30 days after the date of this letter.  Expect your service to be completely transferred in August 2021.

Q2:  Do I need to enroll or switch from V247 Power or will my transfer to Discount Power be automatic?
A2:  No.  The transfer will be automatic.

Q3: Will I experience any interruption in my electricity service with the transition?
A3: No. The transition to Discount Power will not cause any service interruptions.

Q4: How do I make my final payments to V247 Power?
A4: Until your service transitions to Discount Power, you should continue to make any payments billed by V247 Power to V247 Power to avoid possibly service interruption.  Your last invoice, along with any payments for your remaining balance for your V247 Power account, should also be paid to V247 Power.  The PO Box where you can send payments is shown on your V247 Power invoices.

Q5: When will my service begin with Discount Power and when can I expect my first bill?
A5: V247 Power accounts will transfer to Discount Power in August 2021. If you have an email address on file, you will receive notification when your electricity service begins with Discount Power. If you do not have an email address on file, you will receive your first bill by mail within 45 days after the account transitions.

Q6: I promised to make a past-due payment before a certain date in order to not be disconnected. Is that still in order?
A6: Yes. In order to avoid disconnect prior to the transfer from V247 Power, you must maintain any previous payment arrangements made with V247 Power. Payment must be made to V247 Power to restore power should your account get disconnected.

Q7:  What will happen to my current pricing plan with V247 Power?
A7: It will stay the same. Discount Power is honoring all current pricing plans from V247 Power.

Q8: Do I need to do anything on my end?
A8: If you are not currently enrolled in Autopay, the transition will be seamless and no action is required.  If you have automatic payment set up with V247 Power and you want to continue with Autopay, you will need to re-enroll at discountpowertx.com once you receive your new account number. To ensure the security of your Autopay information, it will not automatically transfer.

Q9:  Will the terms and conditions of my current plan change once my account is transferred?
A9: No. Your current plan, including your plan expiration date, will remain intact. However, you will have a new account number with Discount Power. Your electricity service will be under the same plan term length and rate that you had with V247 Power. The only change will be the name of the plan.

Q10: What happens to electronic payments or automatic payments that I’ve set up?
A10: This will NOT transfer automatically. If you are on Autopay with V247 Power, you will need to set up Autopay separately with Discount Power (after your Discount Power account has been created and you have received your account number*).  Once your Discount Power account is established, you may go online to discountpowertx.com/myaccount or call Discount Power at 1-877-455-4674 to have Autopay added to your new account.  

Q11: I am enrolled on automatic bill payment through my bank. Do I need to notify them?
A11: Yes. You will need to update your payment information per the remittance instructions on your first invoice with Discount Power. However, you will need to use your current payment information to pay the last bill you receive from V247 Power.

Q12: I currently use American Express to pay my bills with V247 Power.  Does Discount Power take American Express?
A12: No, Discount Power does not take American Express.  You can pay your Discount Power bills through our online account management system using your checking account or online or by phone using your Visa, Mastercard or Discover credit card.

Q13: How do I contact Discount Power, my new electricity provider?
A13: You may call us Monday through Friday from 8 a.m. to 5 p.m. CT at 1-877-455-4674 or email us at service@discountpowertx.com.

Q14: What if I want to cancel my account and not transfer to Discount Power?
A14: Please contact V247 Power if you want to cancel your account. Please note that your cancellation or early termination fees, if applicable, will apply. If you have further questions, contact the Discount Power customer service team at 1-877-455-4674.  Please perform this action prior to the beginning of the transition process, scheduled for August 2021.

Q15: What happens to the credit balance I had with V247 Power?
A15: V247 Power will refund your credit balance to you once your account is transferred to Discount Power and your V247 Power account has been closed.

Q16: What will happen to my V247 Power online bill pay account?
A16: V247 Power online bill pay accounts will remain open for a period of time to allow you to pay your final bill and access any previous billing history. Please contact V247 Power for any additional questions regarding online account access.

Q17: I received a letter notifying me that my account will transition to Discount Power, but I have already switched to another electricity provider. What will happen to my service?
A17: If you have changed electricity providers, your account will remain active with that provider and your service will not be impacted by this transition.

Q18: What payment options are available through Discount Power?
A18: You may pay your bill by a variety of methods, such as automatic bank draft or credit card payments (except American Express), as well as one-time payments and pay-by-mail. Use our online account management tool at discountpowertx.com/myaccount to set up your payment method. Discount Power also accepts payments through our automated phone system or by speaking directly with one of our Customer Care Representatives.

Q19: Will my account continue on the deferred payment plan I accepted with V247 Power?
A19: No. The amount on the deferred payment plan will NOT transfer to Discount Power. After your account is transferred from V247 Power, you will receive your last bill from V247 Power, and your entire balance, including the amount that was included in the deferred payment plan, will be due in full at that time to V247 Power. If you have questions about your last bill from V247 Power, please contact V247 Power.

Q20: I currently receive my bills from V247 Power via email. Will that continue?
A20: Yes. Once you receive your account number from Discount Power, and set up your online account management access, you can change your billing preference at any time.  

Q21: What will happen to the deposit I paid when I enrolled with V247 Power?
A21: For your convenience, V247 Power will transition all deposits, including accrued interest, to Discount Power. This means you will NOT have to pay an additional deposit due to the switch. Your deposit will continue to accrue interest and will be returned after 12 consecutive on-time payments, including months of on-time payments made to V247 Power.  After you have completed a combined 12 months of on-time payments for your service with V247 Power and your service with Discount Power, Discount Power will refund your deposit.

Q22: I received a renewal notice from V247 Power.  What do I do?
A22:  If it is before your transition date of August 2021, please contact V247 Power Customer Service at 1-855-888-9888 and you will be able to renew your contract. Your new plan will transfer with your account to Discount Power.  If the transition to Discount power has been initiated, and it is August 2021, please call Discount Power at 1-877-455-4674 and our Customer Care Team can help you select a new plan.